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Signed contract with NTL for their '3-2-1'
package back in april. Phone and cable TV was connected fast.
However, having waited six weeks for my
free Internet access, I took it upon my self to get legal advice.
I have read a few of you saying that because the service is free,
NTL are unaccountable for it. You are wrong, even though it is 'free',
it is still a 'provision' of the contract and NTL are accountable
for it.
I wrote recorded delivery to the managing
director stating that six weeks was an unreasonable amount of time
to wait, and that I considered this to be a breach of contract.
I further stated that I was making time of the essence in the contract
between myself and NTL, and that NTL would be held respobsible for
all my charges to an alternative ISP.
Guess who received a phone call a couple
of days later, very apolagetic and offering me a credit of ten pounds
to my phone bill ? Better still, received my Pink disk that very
next day! Just goes to show that NTL do have a 'process' in place
for people who could hastle them the right way!! BTW I will not
be accepting the ten pound credit to my bill if it does not cover
my costs of having to use Freeserve, and have been advised that
I would have a strong case if I decided to commence proceedings
in the County Court. Good luck everyone getting yours.
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To outline the article:
1) "The Advertising Standards Authority has also stepped into
the row. It has told NTL that any future advertising should make
it clear that existing clients will not have priority and anyone
hoping to sign up to the service should expect a long wait."
2) "It (NTL) then walked into a public relations disaster by
sending out some of its limited supply of registration software
to new customers when it had promised existing clients that they
would be given preferential treatment."
3) In a statement to the BBC, NTL said: "In a further effort
to deliver NTLworld discs to customers who have already registered
for the service, and prevent building up further demand, we have
stopped advertising the service in the television, radio and print
media." Steve
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National Trained Liars